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Gerardo Barajas Puente - Elastix Unified Communications Server Cookbook [2015, PDF/ePub, ENG]

Сообщение Солнышко » 26 фев 2017, 02:06

Elastix Unified Communications Server Cookbook

Год: 2015
Автор: Gerardo Barajas Puente
Издательство: Packt Publishing
ISBN: 9781849519342
Язык: Английский
Формат: PDF/ePub
Качество: Изначально компьютерное (eBook)
Интерактивное оглавление: Да
Количество страниц: 348
Описание: Elastix brings together the most useful tools and features from the Unified Communications and Open Source worlds: IP-PBX, Chat, Call Center, Multisite, Video, and so on, in a modular way.
Beginning with installation and gaining an in-depth understanding of the internal workings of Elastix, you will soon dive into the core features of Elastix and VoIP and Unified Communications to enable a full cost-effective Unified Communications server solution. You will explore the configuration of IP-BPX features, control call routes and destinations, and troubleshoot the unified communications software. Finish by going that extra mile and securing your server and implement advanced dialplan functions.
Through this step-by-step guide you will get to grips with VoIP and Unified Communications with Elastix and dive into practical tips to install, deploy, and maintain your own solutions.
1: Installing Elastix
Introduction to Elastix Unified Communications System
Installing Elastix Unified Communications Server software
Inserting the CD and booting
Choosing the system's language
Choosing the keyboard type
Partitioning the hard disk
Configuring the network interfaces
Selecting a proper time zone
Entering the password for the user root
Logging into the system for the first time

2: Basic PBX Configuration
Introduction
Setting up Elastix's dashboard
Setting up the network parameters
Managing users
Configuring telephony cards
Adding VoIP trunks
Adding SIP extensions
Creating IAX extensions
Creating analog extensions
Creating custom extensions
Provisioning extensions in a simple way
Outbound calls
Inbound calls
Creating an auto-attendant
Controlling outbound calls using different prefixes
Controlling outbound calls by using a trunk sequence
Controlling outbound calls by using patterns
Controlling outbound calls using PIN Sets
Managing endpoints – Batch of extensions
Managing extensions – Batch of endpoints
Using the Endpoint Configurator

3: Understanding Inbound Call Control
Introduction
Displaying voice announcements
Blocking unwanted callers
Routing calls based on caller ID
Using MySQL to search for the caller's name
Using HTTP to search for a user
Setting up day/night controls
Forwarding incoming calls to another extension or number
Setting up a ring group
Setting up a queue for ACD

4: Knowing Internal PBX Options and Configurations
Introduction
Creating conference rooms
The Web Conference module
Changing the language of a call flow
Adding miscellaneous applications
Adding miscellaneous destinations
Music on hold
Using Internet audio streams
Using the SSH protocol
Using PuTTY as an SSH client
Accessing the FreePBX admin module
Installing the Custom-Context module
Using the Custom-Context module to restrict outbound calls
Creating paging groups
Creating intercom groups
Parking calls
Configuring extensions' voicemail
The VmX Locater feature
Configuring the Voicemail Blasting module
Setting the Callback feature
Configuring DISA

5: Setting up the E-mail Service
Elastix's e-mail internals
Sending an e-mail message from the command line
Configuring the remote SMTP – setting up a Gmail relay account
Setting the domain and configuring the relay option
Adding e-mail accounts
Controlling ad using the e-mail service with the webmail interface
Filtering unwanted messages
Creating e-mail lists
Setting vacation messages

6: Elastix Fax System
Introduction
Setting up the Elastix fax system
Sending a fax from Elastix's WebGUI
Viewing the sent and received faxes
Installing a fax client
Sending a fax using the HylaFAX client
Receiving a fax
Modifying the e-mail template

7: Using the Call Center Module
Introduction
Installing the Call Center module
Configuring the Call Center module
Creating a group of agents
Creating and adding agents to a group
Configuring a queue for standard agent login
Queue for agent callback login
Configuring queues for incoming calls
Setting up the clients
Configuring inbound campaigns
Creating a script for outgoing campaigns
Configuring agent break time
Configuring an outgoing campaign
Creating the call file specification
Invoking a URL through the campaign
Adding a number to the Do not call list
Adding a list of numbers to the Do not call list
Adding dynamic agents to the agent console
Adding static agents/callback extensions
Logging agents to the console dynamically
The callback login
Description of the agent console
Call center reports

8: Going Deeper into Unified Communications
Installing the Openfire instant messaging service
Integrating Openfire with Asterisk IP-PBX
Integrating VTiger CRM with Elastix
Setting up video calls
Dialing through MS Outlook
Using Directories
Configuring a speed dial list
Enabling BLFs and hints

9: Networking with Elastix
Setting up remote extensions
SIP trunking between Elastix systems
Creating a VPN tunnel in our Elastix Unified Communications Server with OpenVPN
Configuring channel banks
Enabling multisites with Elastix

10: Knowing the State of Your Elastix System and Troubleshooting
Using the Flash Operator Panel
Looking at the Call Detailed Report
Extension's summary
Creating billing rates
Destination Distribution
SIP/IAX debugging
Using Wireshark for debugging
Using TCPDUMP for debugging
Helpful Linux commands for debugging
Debugging Asterisk

11: Securing your Elastix System
Knowing the best practices when installing Elastix – Physical security
Knowing the best practices when installing Elastix – Logical security
Installing Fail2ban
Using Elastix's embedded firewall
Using the Security Advanced Settings menu to enable security features
Recording and monitoring calls
Recording MeetMe rooms
Recording queues' calls
Monitoring recordings
Encrypting voice calls
Generating system backups
Restoring a backup from one server to another

12: Implementing Advanced Dialplan Functions
Creating an advanced IVR using Asterisk AGI and Asterisk's Dialplan
Enabling a multiconference toggle button
Creating your own Dialplan features
Creating a phone poll using Elastix
Enabling Remote Call Forward
Installing the Custom-Context module
Using the Custom-Context module
Integrating Elastix with other PBXs
Integrating GSM Gateways with Elastix
Integrating TDM Gateways with Elastix

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